OUR SERVICES
A team of professionals committed to you
Gondwana Direct is the joint project of a team of experienced professionals who wanted to create a different kind of agency for SMEs.
From the start, we wanted to build a human-sized agency with loyal clients and committed teams.
As a mark of trust, 10 clients Who have been working with our team for a long time immediately signed a contract with our new company.
The reason for this loyalty?
- Our adaptability and long-standing interpersonal relationships. The “human connnection” that we value.
- But also, of course, our business approach aimed at delivering results.
Our goal is to create turnover for you… and for us, since our economic model is based on a variable commission based on the Turnover we create.
The agency has all the skills needed for this, either in-house or via a network of experienced and reliable collaborators.
Our range of services includes :
- Complete Amazon account management on Seller Central and Vendor Central
- Customer service: buyer messaging, returns handling, A-to-z claims and disputes
- Account health monitoring, policy compliance, vacation settings and listing reactivation
- Reinstatement of suspended accounts, listing and account appeals, post-reinstatement performance
- FBA logistics: shipments, ship-from and warehouse addresses, return settings and unfulfillable inventory
- Order management: shipment confirmation, delivery times, refunds, SAFE-T claims
- Product compliance: regulatory documentation, responsible person, EPR and eco-contribution
- Tax and accounting documents: Amazon fee invoices, VAT reports, files for client’s financial service
- Profitability analysis by ASIN: Amazon fees, fulfilment costs, margin and landed cost
- Advertising across all Amazon programmes: Sponsored Products, Sponsored Brands, Sponsored Display and Amazon DSP
- External traffic management to product pages and Brand Store, including Brand Referral Bonus and creator campaigns
- Product page creation, A+ content and Brand Store
- SEO, copywriting and marketplace search optimisation
- Brand registration and protection on marketplaces
- Photo and video processing, 3D visual creation
- Translation English, French, Spanish, Italian, Portuguese, Dutch, German, Polish
Customer service and returns
FBA logistics
Product compliance
Regulatory documentation, EPR, eco-contribution
Tax and accounting
Amazon fee invoices, VAT reports
Profitability
Fees, margin and landed cost per ASIN
Advertising and DSP
All Amazon programmes, external traffic
Approved partner of major marketplaces
In order to offer you the best service, our agency validated the internal certifications of large national and international marketplaces. Thanks to these processes, we have privileged resources and contacts within them.
Gondwana Direct is an approved agency:
Our 3 specialities:
We are generalists but we have 3 strong specialities:
- International development of SMEs
- Working with cultural products
- Launching new brands
